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Patient Services

A female doctor consoles a senior patient at home

Helping You Achieve a Better Quality of Life

HopeHealth Palliative Care provides relief from the symptoms and stress of a serious illness, wherever you need care.

Our team of medical professionals can collaborate with your existing doctors and other healthcare providers to ensure your care is well coordinated.

We can control your pain and other symptoms. And we can help you and your family clarify the goals of your care and convey your priorities.

Female nurse standing and her senior female patient

Hospital and Outpatient Care

If you or a loved one is hospitalized at Rhode Island Hospital, Miriam Hospital, South County Hospital, Newport Hospital, Sturdy Memorial Hospital, or receiving care at the Lifespan Cancer Centers, we can work with your medical team to provide palliative care. Patients receiving palliative care in an inpatient setting at these partnering hospitals or receiving care at Lifespan Cancer Centers may be eligible to have services coordinated by our care transitions team. Please let us know if you have any questions or if there's anything we can do to assist you during this time.

Home-Based Care - Advanced Illness Care

What is Advanced Illness Care?

HopeHealth Advanced Illness Care provides palliative care to patients in the later stages of illness. Our program prioritizes quality of life by anticipating, preventing, and treating the symptoms and stress associated with serious illness. Care can be provided alongside curative treatments and patients do not have to meet criteria for skilled home care.

Services include: 

  • Expert symptom management to reduce physical and emotional distress.
  • Skilled communication, especially when difficult decisions need to be made by care teams, patients or families.
  • Patient and caregiver education on what to expect as an illness progresses, and how to handle situations at home.
  • Goals-of-care conversations to ensure that treatments match the changing needs and priorities of the patient and family over the course of a disease.
  • Collaboration with any other services that a patient may have in the home, such as skilled home care and private duty services.
  • Social workers and nurses are also available

Who is eligible for Advanced Illness Care?

This program offers support to patients who are facing advanced stages of illness, where their health status and functioning are declining. It aims to provide care and comfort during this challenging time. Eligibility for the program is determined based on compassionate criteria derived from CAIC (Consensus Standards for Community-Based Palliative Care).

Who offers the care?

Our dedicated team of nurse practitioners works closely with your primary healthcare provider to provide compassionate care. We offer consultative services, offering valuable recommendations to support your well-being. It's important to note that in this program, our HopeHealth clinicians do not prescribe medications, ensuring a focused approach to your care.

How do I refer a patient to Advanced Illness Care?

For questions or to refer a patient, call (844) 671-4673, press 1 and ask for the Advanced Illness Care program.

Plan ahead for healthcare decisions: Free tips & resources for families

If you were at a health crossroads and unable to communicate, would someone you trust know exactly what care you do or don’t want? Would they be empowered to make those decisions on your behalf, even when other family members disagree? Best case scenario: Would they have that information already written down for peace of mind? If not, it can...
Elderly pensioners at retirement home talking during an afternoon snack

Long-Term Care Facilities

If you are receiving care in a nursing home or skilled rehabilitation facility, we can work alongside your healthcare team to provide palliative care in that setting.

Pediatric Care (PediPal)

PediPal is our palliative care program for children and families in Massachusetts. Services include:

  • Pain and symptom management
  • Assessment and case management
  • Spiritual care, social services and counseling for the child and other family members, especially siblings
  • Complementary therapies, such as music therapy, massage therapy and engagement with a child-life specialist
  • Volunteer support, respite care and grief support services for family members

This program is funded through donations and a contract with the Massachusetts Department of Public Health.

A preschool age girl with a prosthetic leg is at a medical appointment. The child is meeting with her physical therapist. The child is sitting on the floor building with wooden toy blocks. The medical professional is sitting on the floor assisting the girl.

Living with a serious illness? We can help.
Contact (844) 671-4673 or Information@HopeHealthCo.org.

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