Who We Are

Our Purpose

By caring with compassion and skill, HopeHealth transforms hurt into healing for people whose lives are touched by illness.

Our Family of Services

HopeHealth is a non-profit organization serving thousands of people each year in Massachusetts and Rhode Island. Our caregivers support patients and their families through all stages of illness, providing hospice care, palliative care, home care, and dementia and Alzheimer’s support services.

Senior Leadership Team

Woman in pink blazer and glasses smiling in a well-lit room

Diana Franchitto

President & CEO

Diana Franchitto has been a strong, leading voice for home care, hospice care and palliative care for more than a decade. She joined HopeHealth in 2007, and through her tenure the organization has experienced significant growth and an expansion of services in Rhode Island and Massachusetts.

Ms. Franchitto facilitated an academic partnership with the Warren Alpert Medical School of Brown University, making HopeHealth the first non-hospital teaching affiliate for hospice and palliative medicine in the nation. She also established palliative-care consultation services with many hospitals, nursing homes and home health agencies. In addition, HopeHealth has a variety of preferred partnerships with ACOs, health systems and post-acute networks.

Earlier in her career, Ms. Franchitto was a senior leader at Caritas Christi Health Care, the predecessor organization to Steward Health Care, the second-largest healthcare system in Massachusetts at that time. In a variety of roles, she was responsible for marketing, communications, public affairs and network development.

Ms. Franchitto earned an MBA and a bachelor of science in business administration from Bentley University. She is a sought-after speaker at hospice and home care professional conferences and with regional civic organizations. She serves on the boards of the National Partnership for Hospice Innovation, Greater Providence Chamber of Commerce, the Rhode Island Quality Institute, Healthcentric Advisors, CareLink and Harbor Health Services.

Headshot of Brian Berger

Brian Berger, LICSW, ACHP-SW

Vice President of Access and Community Engagement
Headshot of Maureen Bischoff

Maureen Bischoff, MBA

Chief Operating Officer
Woman with short gray hair wearing glasses and a deep purple top smiles with greenery in the background

Suzanne Fortier, MPA

Vice President of Philanthropy
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Cara Hart

Vice President of Human Resources
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Addy Kane, CPA, MBA

Chief Financial Officer
Headshot of Edward Martin

Edward Martin, MD, MPH, FAAHPM

Chief Medical Officer
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Mercedes Pacheco, MD

Director of Hospice Care
Headshot Jennifer Ritzau

Jennifer Ritzau, MD

Director of Palliative Care
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Sandra Wilkerson, RN

Vice President, Clinical Integration
Portrait of Diana Zapata

Diana Zapata, MBA

Chief Growth & Marketing Officer

Board of Directors

Kenneth Arnold, Esq.
George Babcock
The Reverend Janet Cooper-Nelson​​​
Deborah Cornwall​​​​​
Barbara Cottam
Michael DiSandro
Ruth Fain
Diane Fasching

Diana Franchitto, President, Ex-Officio
Marc Gagnon
Marc Hudak
Peter Karczmar, MD
Keith Kelly, Chairman
Mayer Levitt, DMD
Christopher Marsella
Elaine Meyer, PhD

Vincent Mor, PhD, Vice Chairman
Arthur Robbins
Nancy Rogers
Fred Schiffman, MD
Stephen Soscia, Treasurer
Paul Stajduhar
Mark Tracy, Secretary

Our Medical Leadership

HopeHealth’s medical team includes more than 30 physicians, nurse practitioners and physician assistants who bring extraordinary expertise and special training in caring for people with serious illness. These medical providers are led by our chief medical officer, Dr. Edward Martin, and two medical directors, Dr. Jennifer Ritzau and Dr. Mercedes Pacheco, all nationally recognized in their fields.

Headshot of Edward Martin

Edward Martin, MD, MPH, FAAHPM

Chief Medical Officer

Dr. Edward W. Martin is HopeHealth’s chief medical officer and a professor of medicine (clinical) at the Warren Alpert Medical School of Brown University.

His research focuses on end-of-life care and decision-making, and he has earned many awards for teaching. He also directs the Alpert Medical School’s Hospice and Palliative Medicine Fellowship Program and is a section chief of palliative medicine.

Dr. Martin is a fellow of the American Academy of Hospice and Palliative Medicine. He also holds a master of public health degree from the Brown University School of Public Health.

Medical School: Warren Alpert Medical School of Brown University
Residency: University of Rochester Associated Hospitals, Strong Memorial Hospital
Board Certifications: hospice and palliative medicine, internal medicine, geriatrics, addiction medicine

Headshot of Dr. Pacheco

Mercedes Pacheco, MD

Director of Hospice Care

Dr. Mercedes Pacheco is HopeHealth’s medical director of hospice services and a clinical assistant professor at the Warren Alpert Medical School of Brown University.

Dr. Pacheco began her career practicing as a primary care physician before realizing her deepest gratification came from helping patients and families navigate the advanced stages of illness. Today, she leads HopeHealth’s interdisciplinary teams that care for hospice patients in inpatient and community settings. 


Medical School: University of Miami Leonard M. Miller School of Medicine
Residency: Brown University, general internal medicine
Fellowship: Harvard Medical School, hospice and palliative medicine
Board Certifications: internal medicine, hospice and palliative medicine

Headshot Jennifer Ritzau

Jennifer Ritzau, MD

Director of Palliative Care

Dr. Jennifer Ritzau is HopeHealth’s director of palliative care, associate medical director at Hope Hospice, and medical director of HopeHealth Visiting Nurse.

Driven by her passion for hospice and palliative medicine, Dr. Ritzau leads HopeHealth’s teams of physicians, nurse practitioners and physician assistants that provide palliative care across a continuum of settings, from hospitals to long-term care to home care.


Medical School: Medical College of Virginia
Residency: University of New Mexico Health Sciences Center, internal medicine
Fellowship: University of Connecticut Health Science Center, geriatrics
Board Certifications: hospice and palliative medicine

Partnerships and Affiliations

As a non-profit organization, we aim to identify, reach and serve as many people as possible through collaborations with others who share our commitment to delivering quality, compassionate care.

We are the major teaching affiliate for hospice and palliative medicine at the Warren Alpert Medical School of Brown University.

Brown Alpert Medical School

Our partners include Lifespan (including Rhode Island Hospital, The Miriam Hospital, Newport Hospital, the Lifespan Cancer Institute and Lifespan ACO), Coastal Medical, the Community Health Center ACO, Brown Medicine in greater Providence, RI, South County Hospital in Wakefield, RI, and Sturdy Memorial Hospital in Attleboro, MA.

We are affiliated with Mass PI, a statewide, volunteer organization dedicated to helping people who live with persistent, acute pain. MassPI develops and shares information, raises community awareness and works with state government officials to improve policies related to effective pain management.

Massachusetts Pain Initiative Logo

Professional Education

If you are a clinician and other healthcare professional, you can earn CME and CE credits and certifications through our rich curriculum. Topics include Complex Care Conversations (communicating about serious illness), hospice care, palliative care, home care, grief support, and dementia and Alzheimer’s. Learn more.

Speakers’ Bureau

HopeHealth’s community educators are available to lead free educational talks in Massachusetts and Rhode Island. We would be happy to speak at your skilled nursing facility, assisted living facility, hospital, senior center or other organization. Learn more.

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